Cancellations & Order Changes

If something about your order needs to change, please get in touch promptly.

The 24-hour window

Orders can be canceled or modified within 24 hours of purchase. After this cancellation and modification window, all sales are final.

Contact Chlorophyll with your order number and the cancellation or change you are requesting.

Weather-related holds

If your order needs to be held or adjusted because of weather, please reach out as soon as possible. Request a shipping hold within 24 hours of ordering, as described in our Shop & Shipping Policy.

Concerns after delivery

For damage on arrival or a return of a non-plant item, follow the timelines and instructions in our Returns & Refunds policy.