Returns & Refunds

Please review your order promptly on arrival so any concern can be documented clearly.

Live plants

Due to the nature of live plants, all sales are final and we do not accept returns of live plants.

If your plant arrives severely damaged or dead, contact us within 24 hours of delivery with clear photos of the plant, packaging, and shipping label. Refunds or replacements are considered on a case-by-case basis.

Minor cosmetic blemishes or temporary transit stress may occur. Please also review our Plant Care & Acclimation policy.

Accessories & supplies

Returns of non-plant items are accepted within 7 days of delivery. Customers are responsible for return shipping costs. Contact us to discuss your return.

Lost, stolen, or delayed packages

Once an order has shipped and been scanned by the carrier, Chlorophyll LLC is not responsible for lost, stolen, or delayed packages caused by carrier errors.

Contact the carrier directly for missing packages. If tracking shows delivered but the package is missing, check with neighbors and your local delivery office. We are unable to issue refunds for stolen packages.

Need help with an order?

Contact Chlorophyll with your order number and the details of your concern. For pre-shipment changes, see Cancellations & Order Changes.